"I'll have your total at the window," the young man said, and I pulled around.
There was one car in front of us and I told my granddaughter to get some money out of my purse. She handed me a ten dollar bill and I mentally calculated what I thought the total would be and asked her for five more dollars.
When I pulled up to the window, the young man told me it would be $12.61. He handed me the bag and I handed him $15.00.
He thanked me and handed me back three one dollar bills, nine pennies and three nickels. The minute I saw the three ones, I knew his cash drawer would be short.
With my hand still out the window of my car, holding the bills and change he'd given me, I said, "You've given me the wrong change." For all I knew, it could have been his first day, he might have been training and nervous, but he'd given me too much money.
He looked totally befuddled, probably because most people never look at their change. He called for someone to unlock the cash drawer, took the change out of my hand, and gave me back some other amount of change that wasn't right either.
So I asked if his cash register showed him the amount of change he should give me and he said it didn't.
"Okay," I said, "it's not hard. You know the total bill was $12.61, so you count the pennies, sixty two, sixty three, sixty four, sixty five, and then add a dime which makes seventy five and a quarter which makes $13.00. Then you give me two ones. I'll have the correct change and your cash drawer won't be short.
Again he had to call someone with the key to open the register. She wanted to know what the problem was and he told her. She whipped out her calculator and punched in the numbers to come up with the $2.39 change I should have been given. She spots the three ones in my hand and tells him he gave me too many, so he takes one back. Now all he has to do is give me thirty nine cents and we're all good. The woman disappears and he hands me three nickels and four pennies. (So much for new math!)
"This shouldn't be this hard," I told him. "I've got the two dollars, all I need is
thirty nine cents."
This time he calls the manager, a very polite woman who gets the whole story and takes the change from my hand. She gives me back four pennies, one dime, and one nickel.
While all this is going on, my granddaughter is dipping into the bag and eating the fries when she realizes they didn't give us any au jus. I inform the manager and she gets the au jus and hands me the bag.
"Thank you," I said, "now all I need is thirty nine cents and we're good to go."
Entering the tiny area behind the drive thru window, where there are already three people trying to figure out how to make change, one young (everyone looks young to me) girl slams thirty nine cents into my hand while giving me an evil look.
"We've given you the right fucking change four times!" She stormed off.
Now I'm floored. I instruct my granddaughter to write down the number posted above the drive thru window and ask the manager for the girl's name.
My granddaughter speaks up. "Nana, I can't believe she said that to you," as she writes down the girl's name and we finally leave.
Home is just a mile away and when I arrive I call the number and speak to a very nice woman who was just as appalled as I was at the language, and she was equally concerned that it took four people to give me the right change. "I'm sorry, there is just no excuse for using that language," the customer service woman said. "I hope you didn't have to explain it to her."
"I'm sure she's heard the word before and she knows it's inappropriate, but she doesn't know what it means and I'm glad she didn't ask," I replied.
She assured me a report would be sent to the store manager, the district manager, and the regional manager and at the very least I should receive an apology by phone.
After I got off the phone, I asked my granddaughter if she would have known how to make the right change. It was no surprise to me when she said no. It's Spring Break next week and she'll be with me while her parents work. You can be sure she'll know how to make change when the week is over and the cool thing about it is she's looking forward to learning.
You might want to know this about me:
I'm an honest person; I count my change because I don't want to short the person giving it to me and anyone can make a mistake. I'm the woman who checks the receipt when it doesn't add up for me. I've gone back into a store when I realized I wasn't charged for a large package of Pampers on the bottom rack of my cart. The cashier was shocked. She said no one did that anymore. Well, I do. I have to be true to myself and that doesn't include cheating anyone. It might sound silly but I couldn't have used those diapers knowing I'd essentially stolen them when I knew full well they weren't on my receipt and I didn't pay for them.
It doesn't fit with the way I was raised. My Grandparents taught me to be honest. A foul word never crossed their lips, and if I used one I got my mouth washed out with soap. I think they had the right idea. We've lost something.